Return Policy

No returns or refunds will be accepted after October 24th. All return requests must be submitted before this date.

All approved returns are for exchange credit only and are made at the customer’s expense (you are responsible for return shipping costs). This does not apply to items with a manufacturer’s defect — those are handled separately, see below.

How to start a return

Before returning any product, you must email returns@dillonshalloweendepot.com to request a return authorization code. Returns sent to us without a valid authorization code will not be accepted.

Manufacturer’s defects

If an item arrives with a manufacturer’s defect, email us at returns@dillonshalloweendepot.com with your order number and photos of the defect. Manufacturer’s defect claims are not subject to the exchange-credit-only or customer-expense terms above.

Need help?

Contact us at returns@dillonshalloweendepot.com with any questions about a return.